Refund and Returns Policy
At Bilge Martı Kültür Evi, we strive to ensure that all books are delivered to you in perfect condition. Please carefully review the following policy regarding refunds and returns:
1. No Refunds or Exchanges
We do not offer refunds or exchanges on any books purchased through our website. Please ensure that you are ordering the correct item before finalizing your purchase.
2. Damaged Items
If you receive a book that is damaged, please contact us within 7 days of receiving the item. We will be happy to replace the damaged book at no additional cost to you.
To process a replacement, please provide:
• Your order number.
• A description of the damage.
• Clear photos of the damaged book and packaging.
3. How to Request a Replacement
To request a replacement for a damaged item, email us at support@bilgemarti with the required details mentioned above.
Once your request is reviewed, we will arrange for a replacement to be sent to you as soon as possible.
4. Return Shipping for Damaged Items
You may not need to return the damaged book. After reviewing the provided information, we will confirm whether a return is necessary. If so, we will provide instructions for the return process.
We appreciate your understanding and thank you for shopping with us.